Shipping policy
# Shipping Policy
Last updated: 28/7/26
Thank you for shopping at damsonwoods. The following terms and conditions constitute our Shipping Policy.
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### 1. Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification email with tracking information as soon as your order has shipped.
* **Standard Processing:** [1–3 business days]
* **Order Cut-Off Time:** Orders placed after [2:00 PM EST] will begin processing the following business day.
* **Peak Seasons & Promotions:** During sales, product launches, or major holidays, processing times may be extended by [1–2 business days].
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### 2. Domestic Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and selected shipping speed.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| :--- | :--- | :--- |
| **Standard Shipping** | [3–5 business days] £5
| **Expedited Shipping** | [2–3 business days] £10
| **Overnight / Express** | [1 business day] £15
*Delivery times are estimates provided by carriers and begin from the date of dispatch, not the date of order placement. Delays may occasionally occur due to weather, carrier congestion, or holiday surges.*
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### 3. P.O. Boxes & APO/FPO Addresses
We ship to P.O. Boxes and APO/FPO/DPO addresses using [USPS / standard carriers]. Please note that expedited shipping options may not be available for military addresses or P.O. Boxes.
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### 5. Customs, Duties, and Taxes
[Your Store Name] is not responsible for any customs duties, taxes, tariffs, or import fees applied to your order upon arrival in your destination country. All fees incurred during or after shipping are the sole responsibility of the customer.
*(If you use DDP / Duty Delivered Paid via Shopify Markets, replace the text above with: "Customs duties and taxes are calculated and collected directly at checkout so there are no unexpected fees upon delivery.")*
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### 6. Order Tracking & Confirmation
Once your order has shipped, you will receive a Shipping Confirmation email containing your active tracking number(s).
* Tracking info usually updates within **[24–48 hours]** of shipment dispatch.
* You can also track your order status by visiting [https://yourstore.com/apps/track] or logging into your account.
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### 7. Incorrect Addresses & Address Changes
Please review your delivery address carefully before placing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
* If you notice an error in your address, please contact us immediately at **damsonwoodsltd@gmail.com
* If the package has not yet been processed or shipped, we will gladly update it. Once the order has entered dispatch, address updates can no longer be guaranteed.
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### 8. Damaged, Lost, or Stolen Packages
* **Damaged Items:** If your order arrives damaged, please save all packaging materials and damaged items. Contact us within **[7 days]** of delivery at damsonwoodsltd@gmail.com [support@yourdomain.com]** with photo evidence, and we will issue a replacement or refund.
* **Missing / Lost Packages:** If your tracking indicates that your package was delivered but you have not received it:
1. Check around your property, porch, or with building management/neighbors.
2. Allow 24 hours (carriers sometimes mark packages delivered prematurely).
3. If still not found, email us within **[7 days]** of the marked delivery date so we can assist in opening a carrier trace.
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### 9. Contact Information
For any questions, concerns, or inquiries regarding our Shipping Policy or your package status, please contact us:
* **Email:** damsonwoodsltd@gmail.com
* **Customer Support Hours:** [Monday – Friday, 9:00 AM – 5:00 PM EST]